Terms of Service

1.1 Parties. These Terms of Service ("Terms") are a binding contract between Plumber Secretary ("Company," "we," "us"), and the business that subscribes to or uses the Services ("Customer," "you").

1.2 Acceptance. You accept these Terms by checking the acceptance box, clicking a button indicating acceptance, signing an Order, or using the Services, whichever occurs first. If you accept on behalf of a business, you represent that you are authorized to bind it.

1.3 Record. We record the date, time, IP address, and version of the Terms you accepted and keep that record for at least three years after your Subscription ends.

• "AI Agent" means our artificial-intelligence voice and messaging assistant, including its models, prompts, configurations, and workflows.
• "Caller" means any person who calls, texts, or is contacted through the Services in connection with your business. Callers are not parties to these Terms.
• "Customer Data" means data you provide to us and data the Services generate for you, including Caller information, appointment and job records, Recordings, Transcripts, summaries, CRM records, and your business configuration.
• "Life-Safety Emergency" means circumstances presenting a risk of death or bodily injury, including a suspected gas leak or gas odor, fire or smoke, suspected carbon monoxide, electrical hazard involving water, structural collapse, or an injured person.
• "Order" means any written order form, quote, or email confirmation we issue for a Custom Plan, setup work, or add-on.
• "Plan" means the Starter, Growth or Pro plan you subscribe to.
• "Plan Description" means the features, allowances, and prices for your Plan as shown on our pricing page or checkout page when you subscribe, or in your Order.
• "Platform" means our hosted software, dashboard, mobile access, CRM and automation tools, and telephony infrastructure.
• "Property Emergency" means an urgent condition presenting a risk of property damage but not of bodily injury, such as a burst pipe, active uncontrolled leak, sewage backup, or failed water heater.
• "Recordings" and "Transcripts" mean audio recordings of calls handled by the Services and the text, summaries, and data derived from them.
• "Services" means the AI Agent, the Platform, and all related services described in Section 4, as included in your Plan.
• "Subscription" means your paid, recurring right to use the Services.

3.1 Eligibility. You must be at least 18, located in the United States, and operating a plumbing, HVAC, electrical, general contracting, or comparable trade or home-services business. The Services are for business use only. They are not offered for legal, medical, financial, or other professional services, and may not be used for those purposes without a separate written agreement.

3.2 Licensing and insurance. You represent that you and your personnel hold, and will maintain throughout the term, every license, certification, registration, bond, and insurance policy required for the work you perform and advertise, including any contractor license issued by the California Contractors State License Board. You will provide your license number on request, and you authorize us to include it in any advertising we create or manage for you. We do not verify your licensing and have no duty to do so. If we learn that you are unlicensed for work you advertise, we may suspend or terminate the Services immediately.

3.3 Accuracy. You represent that the business information you give us, including services, service area, hours, pricing approach, emergency policy, and contact details, is accurate, and you will update us promptly when it changes. The AI Agent speaks to Callers based on what you tell us.

4.1 Scope. Depending on your Plan, the Services may include:

(a) answering inbound calls routed or forwarded to numbers we operate for you, including after hours; (b) collecting Caller information, answering basic questions, confirming service area, and identifying emergencies; (c) booking, rescheduling, and confirming appointments in a calendar or system you connect; (d) transferring calls to numbers you designate; (e) sending text messages and emails to Callers, including confirmations, reminders, missed-call text-back, follow-ups, and review requests; (f) placing outbound calls under Section 9.4; (g) sending you call summaries, alerts, and reports; (h) an "owner mode" allowing you to call the AI Agent from your registered number for recaps and instructions; (i) customer relationship management and automation tools, including contacts, pipelines, conversations, forms, documents, invoicing, and workflows; (j) the marketing, advertising, and review services in Section 10; and (k) custom integrations and configuration under an Order.

4.2 Plan Description controls. Features, allowances (including AI minutes, phone numbers, calendars, users, and languages), and prices are as stated in your Plan Description. Custom work, integrations, and add-ons are provided only as stated in an Order.

4.3 What we do not do. We do not perform trade work, dispatch technicians, provide field-service management (such as route optimization, GPS tracking, inventory, job costing, or payroll) unless stated in an Order, or guarantee that any job will be booked or any revenue earned. Your relationship with each Caller, including all obligations relating to your work, is yours alone.

4.4 AI transparency. The AI Agent will truthfully identify itself as an automated assistant when asked. You may not instruct us to configure it to claim to be human.

4.5 Changes. We may modify, add, or remove features. If we materially reduce a core feature of your Plan, Section 28 applies.

5.1 Onboarding. We configure the Services based on information you provide during onboarding. That information is your instruction to us.

5.2 Escalation number required. You must designate at least one number, monitored during the hours you hold your business out as available, for transfers and emergency alerts. The Services will not go live without one.

5.3 Failover. You are responsible for configuring your phone service so that calls reach your own voicemail or another destination if our service is unreachable.

5.4 Credentials. You are responsible for keeping your login credentials confidential and for all activity under them. Notify us immediately of any suspected unauthorized access.

5.5 Owner mode. Owner mode recognizes you by caller ID, which can be spoofed. It is a convenience feature, not a security control. We will enable a spoken PIN on request and recommend that you use one.

6.1 Authorization. You appoint us as your limited agent, and authorize us, to: (a) obtain and operate telephone numbers for your use; (b) receive calls forwarded from your numbers; (c) place and receive calls and send and receive text messages in your business name; (d) register your business and messaging campaigns with carriers and messaging registries, including under A2P 10DLC; and (e) submit porting requests and letters of authorization you approve.

6.2 Registration data. You are responsible for the accuracy of the business information (including legal name, EIN, address, and website) we submit on your behalf. Carriers may reject campaigns or filter, block, or suspend numbers or messages at their discretion. That is outside our control and is not a breach of these Terms.

6.3 Website disclosures. Carriers require a public text-messaging and privacy disclosure on your website. You will maintain one, or allow us to provide one for you.

6.4 Porting. Numbers you owned before the Services remain yours, and we will cooperate in porting them back at no charge. Numbers we obtain for you may be ported out on request within 30 days after termination, subject to carrier rules; after that we may release them. We will not withhold porting to resolve a fee dispute.

6.5 Forwarding. You are responsible for setting up call forwarding from your own numbers and for any charges your carrier imposes.

7.1 Mandatory disclosure. California and other states require the consent of all parties to record a call, including calls a Caller places to you. When recording is enabled, the AI Agent states at the start of every call, before any substantive conversation, that the call is being recorded. You may not disable, delay, or alter this disclosure.

7.2 Your choice. Recording is on by default. You may ask us in writing to turn the recording off. With recording off, no audio or Transcript is retained, no disclosure is played, and features that depend on Recordings (including Transcripts and customer history) are unavailable.

7.3 Calls with you. Your owner-mode calls and calls with our staff may be recorded on the same basis.

7.4 Your responsibility. You remain responsible for complying with recording laws in every state where you do business.

8.1 Not an emergency service. The Services are not a 911 service, emergency dispatch service, or substitute for emergency responders. You may not advertise any number we operate for you as an emergency line or 911 alternative, and you must not tell Callers that calling your business replaces calling 911.

8.2 Life-Safety Emergencies. If a Caller describes a Life-Safety Emergency, the AI Agent will instruct the Caller to immediately call 911 (and, for gas, the gas utility) from a safe location, will end the call, and will alert you. The AI Agent will not keep a Caller on the line or give instructions to operate valves, switches, or equipment in a suspected gas emergency. You may not instruct us to change this behavior.

8.3 Property Emergencies. For a Property Emergency, the AI Agent will collect the address and details, alert you immediately, and attempt to transfer the call to your escalation number. If you authorize it, the AI Agent may tell the Caller where a main water shut-off is typically located and that they may close it if safe, but not where water is near electrical equipment.

8.4 No guarantee. Classification depends on what the Caller says, audio quality, and technology limits. The AI Agent may misclassify a call, and transfers and alerts depend on carriers and networks we do not control. We do not guarantee that any emergency will be identified, transferred, or reported. Sections 22 and 24 apply fully to emergency handling.

9.1 Your responsibility. All calls, texts, and emails sent through the Services to Callers or your contacts are sent on your behalf and in your business name. As between us, you are responsible for their compliance with the Telephone Consumer Protection Act, state telemarketing and recording laws, CAN-SPAM, do-not-call rules, and carrier CTIA requirements. We provide the compliance mechanisms described below and will not knowingly send a message these mechanisms indicate is non-compliant.

9.2 Transactional messages. Messages about a service request the Caller initiated, such as confirmations, reminders, arrival notices, and responses to a missed call, must be informational and free of promotional content. The AI Agent tells Callers they will receive texts about their appointment.

9.3 Marketing messages. Promotional messages (including offers, reactivation, seasonal, estimate-recovery, and referral campaigns, and any message mixing promotional and transactional content) require the recipient's prior express written consent. For Callers, the AI Agent requests that consent on the recorded call with the required disclosures, and we keep the consent record. For any other contacts, you must obtain and document the consent yourself, and you must not give us purchased, rented, or scraped lists. We will not send marketing messages to a number for which neither party holds a consent record.

9.4 Outbound calls. Outbound calls placed by the AI Agent use an artificial voice and may be placed only to persons who contacted your business or gave the required consent, between 9:00 a.m. and 9:00 p.m. in the recipient's local time. The AI Agent will identify your business and disclose that it is an automated assistant at the start of each outbound call. Voicemail drops are treated as calls and require prior express written consent.

9.5 Opt-outs. We honor STOP and any other reasonable opt-out request, across calls and texts, and maintain a suppression list for your account. You must not ask us to contact anyone who has opted out.

9.6 No legal advice. Nothing we provide, including templates, scripts, and onboarding guidance, is legal advice.

This Section applies if your Plan or an Order includes marketing, advertising, review, website, or listing services.

10.1 Your content and claims. You approve all marketing content before publication and are responsible for its accuracy and substantiation, including claims about licensing, pricing, guarantees, and availability, and for including your license number where required by law.

10.2 Advertising spend. Advertising spend is not included in your Plan fee. It is paid directly by you to the advertising platform or, if agreed in an Order, reimbursed to us. You are responsible for all the charges the platform bills. We do not guarantee any level of leads, calls, bookings, cost per lead, rankings, or return on spend.

10.3 Reviews. We solicit reviews only in a way that does not depend on the likely sentiment of the review. We will not, and you may not instruct us to, filter requests to satisfied customers only, suppress negative reviews, offer incentives tied to positive reviews, or post reviews from people who did not use your services. Any such instruction is a material breach.

10.4 Platforms. You authorize us to access and manage the accounts and listings you designate (such as your business profile, social media, and ad accounts). Those platforms may restrict, suspend, or remove content or accounts under their own policies. We are not responsible for those actions.

10.5 Websites. You own the content you supplied and your domain name. Templates, code, and hosting infrastructure remain ours. Hosting ends when your Subscription ends; on request within 30 days after termination, and if your account is paid in full, we will export your site content.

11.1 Output may be wrong. The AI Agent may mishear, misunderstand, omit, or state inaccurate information, including names, addresses, times, and job details.

11.2 Duty to verify. You must review bookings, summaries, and Caller information before acting on them. Failure to verify is not a defect in the Services.

11.3 No price quotes. The AI Agent is configured not to quote prices. If you instruct us to enable price quoting, you are responsible for every quote it gives.

11.4 Best efforts. We use commercially reasonable efforts to develop and monitor the AI Agent but do not guarantee its accuracy or performance.

12.1 Terms. New Customers may receive a 15-day free trial of the Plan offered at signup, starting when the Services go live. One trial per business.

12.2 No automatic conversion. We do not collect payment information to start a trial, and the trial does not convert to a paid Subscription automatically. When the trial ends, the Services stop unless you choose to subscribe and provide a payment method. Nothing is charged if you do not.

12.3 Limits. Trials are subject to the allowances in the Plan Description and to these Terms. We may end a trial at any time. If you do not subscribe, we delete your trial data 30 days after the trial ends.

13.1 Subscribing. You subscribe by providing a payment method and affirmatively agreeing to the recurring charge. Payments are processed by Square; we do not store full card numbers.

13.2 Automatic renewal. Your first monthly fee is charged on the day you subscribe. Your Subscription then renews automatically every month on the same day, at the price in your Plan Description, and your payment method is charged automatically until you cancel. There is no minimum term. You authorize us and our processor to store your payment method and charge it on this basis. We will email you a confirmation of these terms after your first charge, and a reminder at least once every 12 months.

13.3 Usage above your allowance. Usage above the allowances in your Plan Description (including AI minutes and text messages) is billed at the rates in your Plan Description on your next invoice. We will not stop answering your calls because you exceed your allowance. We will notify you when you reach 80% and 100% of your monthly AI minutes. You may upgrade at any time.

13.4 Setup fees and add-ons. Setup fees, custom work, and add-ons are charged as stated in your Plan Description or Order. Setup fees are earned and non-refundable once work begins.

13.5 Price changes. We will give you at least 30 days' email notice of any price increase, which applies only to billing cycles starting after the notice period.

13.6 Taxes. Fees exclude taxes and telecommunications surcharges, which we may add where required.

13.7 Late payment. If a charge fails, we will notify you and may retry for up to 10 days, then suspend the Services until payment is made.

13.8 Billing disputes. Notify us of any disputed charge within 60 days. We will respond within 10 business days.

14.1 How to cancel. You may cancel at any time, for any reason, by emailing sales@plumbersecretary.com from the email address on your account or calling (707) 620-5284 during business hours. We will not require more than a clear request to cancel, and we may make no more than one retention offer.

14.2 Effect. We will confirm your cancellation by email within three business days. Cancellation takes effect at the end of your current billing month, and no further charges will be made. If we fail to confirm within three business days, your cancellation is effective as of your request, and we will refund any later charge.

14.3 Termination by us. We may terminate on 15 days' notice for any reason and refund any prepaid fees for the unused period. We may terminate immediately if you materially breach these Terms and fail to cure within 10 days of notice; if you breach Section 3.2, 8.1, 9, 10.3, or 20.2; or if a law, carrier, or platform requires it.

14.4 On termination. Your access ends, and Sections 6.4, 10.5, and 17.6 govern porting, websites, and data.

Fees are non-refundable and partial months are not credited, except as stated in Sections 14.2 and 14.3 or required by law. If the Services are unavailable for more than 72 consecutive hours for reasons within our control, we will credit a pro-rated portion of that month's fee on request.

We may suspend all or part of the Services, with notice where practicable, if: payment is overdue; your use creates a security, fraud, legal, or carrier risk; a carrier or platform requires it; you breach Section 20.2; or the law requires it. We will restore the Services promptly once the issue is resolved.

17.1 Ownership. Customer Data belongs to you.

17.2 Our use. You grant us a non-exclusive, royalty-free license to host, process, and transmit Customer Data only to provide, secure, and support the Services, prevent fraud and abuse, and comply with law.

17.3 No model training. We do not use Customer Data, Recordings, or Transcripts to train or improve any general-purpose AI model, any model provided to other customers, or any third-party model. We may use aggregated, de-identified data that cannot reasonably identify you or any Caller to operate and improve the Services. We do not use voice biometrics to identify Callers.

17.4 Service provider. For personal information about your Callers, you are the "business" and we are your "service provider" under the California Consumer Privacy Act. We will not sell or share that information; will not use, retain, or disclose it for any purpose other than performing the Services, or outside our relationship with you; will not combine it with other data except as the law permits; and will notify you if we can no longer meet these obligations. You may take reasonable steps to confirm our compliance. You are responsible for providing any privacy notice your Callers are entitled to and for honoring their privacy rights; we will assist you with reasonable requests at no charge.

17.5 Security and breach notice. We maintain reasonable security safeguards, including encryption and access controls. We will notify you within 72 hours of confirming a breach affecting Customer Data.

17.6 Retention and deletion. Recordings and Transcripts are retained for 24 months unless you request a shorter period. After termination you may export your Customer Data for 30 days; we then delete or de-identify it within 60 days, except for backups (deleted on our normal cycle, not to exceed 90 days), billing records, and consent and opt-out records, which we keep as the law requires.

17.7 Prohibited data. You will not submit, or configure the Services to collect, Social Security numbers, payment card or bank account numbers, government ID numbers, health information, or biometric data.

17.8 Subprocessors. We use third-party providers (including carriers, cloud hosting, and AI model providers) to deliver the Services and remain responsible for their performance of our obligations.

17.9 Privacy Policy. Our Privacy Policy at https://plumbersecretary.com/legal/privacy explains how we handle personal information we collect for our own purposes. It is a notice, incorporated by reference into these Terms for your information.

Each party will protect the other's non-public business information with reasonable care, use it only to perform these Terms, and disclose it only to personnel and advisors bound by similar obligations or as required by law. This does not apply to information that is public, already known, independently developed, or lawfully received from a third party. Customer Data is your confidential information; the Platform, pricing, and non-public documentation are ours. These obligations continue for three years after termination, and indefinitely for trade secrets.

19.1 Ours. The Services, AI Agent, Platform, software, prompts, call flows, templates, workflows, documentation, aggregated data, and the "Plumber Secretary" and "Sarah" names and logos are owned by us or our licensors. Configurations we build for you are ours; the business information within them is yours. No rights are granted except as stated in Section 20.1.

19.2 Yours. Customer Data, your content, your trademarks, and your customer relationships are yours. You permit us to use your business name and logo to operate the Services and to identify you as a customer; you may withdraw the second permission at any time by email.

19.3 Feedback. If you give us suggestions or feedback, we may use them for any purpose without obligation to you. This does not transfer ownership of any of your intellectual property.

20.1 License. While your Subscription is active and paid, we grant you a limited, non-exclusive, non-transferable license to use the Services for your own business. It ends when your Subscription ends and may be suspended under Section 16.

20.2 Prohibited uses. You will not:

(a) hold out the Services as an emergency or 911 service, or instruct us to act contrary to Section 8; (b) instruct the AI Agent to claim to be human, impersonate a real person, or skip the recording disclosure; (c) use the Services for spam, harassment, fraud, deception, or any unlawful purpose, or in violation of Section 9; (d) upload purchased, rented, or scraped contact lists; (e) engage in review practices prohibited by Section 10.3; (f) submit data prohibited by Section 17.7; (g) resell, sublicense, or white-label the Services, or provide them to another business, without our written consent; (h) reverse engineer, copy, or attempt to extract the source code, prompts, models, or design of the Services, or use them to build a competing product; (i) scrape the Platform, circumvent usage limits or access controls, or interfere with or probe its security; or (j) use the Services in a way that exposes us, our carriers, or our providers to legal or regulatory risk.

The Services work with third-party services, including carriers, messaging registries, calendar and field-service software, advertising and listing platforms, payment processors, cloud hosting, and AI model providers. Those services are governed by their own terms. You are responsible for your accounts with them and authorize us to access the accounts you connect. We are not responsible for third-party outages, policy changes, charges, account actions, or discontinued features.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

We do not guarantee uptime or that every call will be answered, transferred, recorded, booked, or summarized. The Services depend on networks, carriers, and providers we do not control. Nothing in this Section limits any warranty that cannot be disclaimed by law.

23.1 By you. You will defend, indemnify, and hold harmless the Company and its owners, officers, employees, and contractors from all third-party claims, and related losses, penalties, settlements, costs, and reasonable attorneys' fees, arising from:

(a) your use of the Services, your configuration, or your instructions to us; (b) the content, recipients, or legal compliance of calls, texts, emails, advertising, reviews, and web content sent or published for you; (c) Customer Data and your obligations to Callers; (d) the work you perform or fail to perform, including your response to any Caller or emergency; (e) your licensing, advertising, or contract obligations; or (f) your breach of these Terms or violation of law.

23.2 Exception. You are not required to indemnify us to the extent a claim results from our own fraud, willful misconduct, gross negligence, violation of law, or breach of Section 17.3 or 17.4.

23.3 Procedure. We will notify you of a claim and allow you to control the defense with counsel reasonably acceptable to us. You may not settle a claim in a way that imposes any obligation or admission on us without our written consent. Your obligations under this Section are not subject to Section 24.1.

24.1 Cap. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING FROM THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF THE FEES YOU PAID US IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR FIVE HUNDRED DOLLARS ($500).

24.2 Excluded damages. NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, JOBS, DATA, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THEIR POSSIBILITY.

24.3 Exceptions. Sections 24.1 and 24.2 do not limit liability for fraud, willful injury, violation of law, gross negligence, death or personal injury caused by negligence, or any other liability that cannot be limited under California Civil Code Section 1668 or other applicable law; or your payment and indemnification obligations.

24.4 Allocation of risk. You agree that our fees reflect this allocation of risk. If any part of this Section is held unenforceable, it will be enforced to the maximum extent permitted.

25.1 Consent. You consent to receive calls (including automated and AI calls), texts, and emails from us at the numbers and addresses you provide, about onboarding, call summaries, alerts, billing, security, and these Terms. Marketing messages from us are optional; reply STOP or unsubscribe at any time. Message and data rates may apply.

25.2 Service alerts. Emergency and service alerts cannot be turned off while your Subscription is active.

25.3 Electronic records. You agree to use electronic records and signatures for these Terms and all related communications, under the federal E-SIGN Act and the California Uniform Electronic Transactions Act.

26.1 Informal resolution. Before starting arbitration, a party must send written notice of the dispute to the other and negotiate in good faith for 30 days. Limitation periods are paused during that time.

26.2 Arbitration. Except as stated in Section 26.3, any dispute arising from or relating to these Terms or the Services, including their validity or scope, will be resolved by final, binding, individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. If the AAA determines that its Consumer Arbitration Rules apply, those rules will govern. The Federal Arbitration Act governs this Section.

26.3 Exceptions. Either party may (a) bring an individual claim in small claims court; (b) seek temporary or preliminary injunctive relief in court to protect intellectual property or confidential information; and (c) seek public injunctive relief in court, which will be stayed until any related individual arbitration is complete.

26.4 Class waiver. CLAIMS MAY BE BROUGHT ONLY ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

If this waiver is found unenforceable as to a claim, that claim will be decided in court and all others will remain in arbitration.

26.5 Location. Arbitration will take place in California, at a location determined by the AAA with due regard to your place of business, and hearings may be held by videoconference.

26.6 Opt-out. You may opt out of this Section 26 by emailing sales@plumbersecretary.com within 30 days after first accepting these Terms, stating your business name, account email, and "I opt out of arbitration." Opting out does not affect any other part of these Terms.

26.7 Severability. If Sections 26.3(c) and 26.4 are both found unenforceable, this Section 26 is void and disputes will be resolved in the courts described in Section 27.

These Terms are governed by California law, without regard to conflict-of-laws rules. For matters not subject to arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts in Riverside County, California.

We may update these Terms. We will give at least 30 days' email notice of material changes, which apply only going forward and not to disputes that have already arisen. If you do not agree, you may cancel before the change takes effect. Continued use after the effective date means you accept the updated Terms. Non-material changes take effect when posted.

29.1 Notices. We may give notice by email, text message, or through the Platform. You must give notice to sales@plumbersecretary.com. Keep your contact information current; notice to the address on file is effective.

29.2 Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including natural disasters, government action, utility, carrier, or internet failures, and outages of third-party providers. This does not excuse payment for Services delivered.

29.3 Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

29.4 No third-party beneficiaries. These Terms create no rights for anyone other than the parties, including Callers.

29.5 Relationship. The parties are independent contractors. Except for the limited agency in Section 6.1, neither party may bind the other.

29.6 Severability and waiver. If any provision is unenforceable, it will be modified to the minimum extent necessary and the rest will remain in effect. A failure to enforce a provision is not a waiver.

29.7 Survival. Provisions that by their nature should survive termination, including Sections 7, 13, 15, 17 through 19, and 22 through 29, will survive.

29.8 Entire agreement. These Terms, your Plan Description, any Order, and the Privacy Policy are the entire agreement between the parties and supersede all prior statements, proposals, and marketing materials. If an Order conflicts with these Terms, the Order controls for that Order only.

Support, billing, cancellations, legal notices, privacy requests, and arbitration opt-out: sales@plumbersecretary.com · (707) 620-5284 · Website: https://plumbersecretary.com